Collision Industry
Factbook 2024
38 pages of key data and trends in the collision repair and auto claims industry
Research and news for the
automotive collision repair professional
from the most experienced editorial staff in the industry
CLAIM COSTS LOWER THAN PRIOR YEAR AGAIN
Average collision claim cost is again lower than this time last year.
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AVERAGE BACKLOG LOWEST IN THREE YEARS
Q3 average backlog is 1.7 weeks shorter than it was a year ago.
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INSURER WAIT TIMES IMPROVE SOMEWHAT
But, shops still waiting days on end for insurers to respond.
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SHOP WAGES UP 8% IN FIRST QUARTER
Weekly wages higher than year ago, though largely unchanged from prior quarter.
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STATE FARM MAKING BIG COMEBACK
Nation's largest auto insurer has been retaking market share while Geico declines.
ReadBody Shops Grade Insurers for 2024
Over 1,100 shops graded insurance companies based on how well each company's "policies, attitude and payment practices ensure quality repairs and customer service for motorists."
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COLLISION REPAIR EMPLOYMENT BY STATE
Latest government data shows 3% employment increase nationwide, but not all states growing.
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DEALERSHIP BODY SHOP NUMBERS DECLINE
Number of new car dealers growing, but fewer of them offer body shops.
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MOST PROFITABLE STATES FOR AUTO INSURERS
Some states are more profitable than others for insurers selling collision coverage.
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‘REPAIRABLE’ VEHICLE POPULATION GROWING
2023 ended with more “potentially repairable” cars on the road than anytime in the past decade.
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SHOP COUNTS BY STATE
Latest data on the number of body shops per state and growth over the past 10 years.
ReadWho Pays for What?
The quarterly survey that shows you are not "the only one" charging for that.
QUOTES OF THE YEAR 2023
A collection of the year's most interesting quotes heard around the industry.
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GASOLINE DELIVERIES, PRICES AND DRIVING - MONTHLY UPDATE
Gasoline consumption as an indicator of traffic volume and accidents.
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