Research, news and analysis for the
automotive collision industry
from the most experienced editorial staff in the industry
LEVEL OF WORK IN PROCESS DROPS AGAIN
Levels of work in process (WIP) at shops in U.S. and Canada.
U.S. Report Canada report
SHOP SCHEDULING BACKLOG FOR U.S. / CANADA
How far into the future shops are booked with work.
U.S. Report 2025 Canada report
SHOPS OUTLOOK REMAINS POSITIVE IN U.S. and CANADA
Latest surveys showing shops' take on the future business environment.
U.S. Report Canada report
SHOP HIRING DEMAND IN U.S. / CANADA
What positions are shops looking to fill?
U.S. Report Canada report
INSURER WAIT TIMES IMPROVE SOMEWHAT
But, shops still waiting days on end for insurers to respond.
Read
STATE FARM MAKING BIG COMEBACK
Nation's largest auto insurer has been retaking market share while Geico declines.
ReadBody Shops Grade Insurers for 2025
Nearly 1,200 shops graded insurance companies based on how well each company's "policies, attitude and payment practices ensure quality repairs and customer service for motorists."
More Info
COLLISION REPAIR EMPLOYMENT BY STATE
Latest government data shows 3% employment increase nationwide, but not all states growing.
Read
DEALERSHIP BODY SHOP NUMBERS DECLINE
Number of new car dealers growing, but fewer of them offer body shops.
Read
MOST PROFITABLE STATES FOR AUTO INSURERS
Some states are more profitable than others for insurers selling collision coverage.
Read
‘REPAIRABLE’ VEHICLE POPULATION GROWING
2024 ended with 15 million more reapirable vehciles on the road than in 2015.
Read
SHOP COUNTS BY STATE
Latest data on the number of body shops per state and growth over the past 10 years.
ReadWho Pays for What?
The quarterly survey that shows you are not "the only one" charging for that.
QUOTES OF THE YEAR 2024
A collection of the year's most interesting quotes heard around the industry.
Read
GASOLINE DELIVERIES, PRICES AND DRIVING - MONTHLY UPDATE
Gasoline consumption as an indicator of traffic volume and accidents.
Read