Research and news for the
automotive collision repair professional

from the most experienced editorial staff in the industry

CLAIM COSTS LOWER THAN PRIOR YEAR AGAIN

Average collision claim cost is again lower than this time last year.

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AVERAGE BACKLOG LOWEST IN THREE YEARS

Q3 average backlog is 1.7 weeks shorter than it was a year ago.

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INSURER WAIT TIMES IMPROVE SOMEWHAT

But, shops still waiting days on end for insurers to respond.

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LATEST SHOP HIRING DEMAND

Almost 2 in 5 shops say they are now fully staffed.

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SHOP WAGES UP 8% IN FIRST QUARTER

Weekly wages higher than year ago, though largely unchanged from prior quarter.

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STATE FARM MAKING BIG COMEBACK

Nation's largest auto insurer has been retaking market share while Geico declines.

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Body Shops Grade Insurers for 2024

Over 1,100 shops graded insurance companies based on how well each company's "policies, attitude and payment practices ensure quality repairs and customer service for motorists."

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COLLISON REPAIR WAGES BY STATE

Latest state-by-state data on technician wages in the industry.

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COLLISION REPAIR EMPLOYMENT BY STATE

Latest government data shows 3% employment increase nationwide, but not all states growing.

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DEALERSHIP BODY SHOP NUMBERS DECLINE

Number of new car dealers growing, but fewer of them offer body shops.

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MOST PROFITABLE STATES FOR AUTO INSURERS

Some states are more profitable than others for insurers selling collision coverage.

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‘REPAIRABLE’ VEHICLE POPULATION GROWING

2023 ended with more “potentially repairable” cars on the road than anytime in the past decade.

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SHOP COUNTS BY STATE

Latest data on the number of body shops per state and growth over the past 10 years.

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Who Pays for What?

The quarterly survey that shows you are not "the only one" charging for that.

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QUOTES OF THE YEAR 2023

A collection of the year's most interesting quotes heard around the industry.

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GASOLINE DELIVERIES, PRICES AND DRIVING - MONTHLY UPDATE

Gasoline consumption as an indicator of traffic volume and accidents.

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