Research and news for the
automotive collision repair professional

from the most experienced editorial staff in the industry

SHOP BACKLOG DROPS AGAIN FOR Q4

Average backlog fell for the third consecutive quarter.

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CLAIM COSTS, FREQUENCY RISE AGAIN, BUT MORE SLOWLY

Actual loss cost for collision policies rose to a multi-year high.

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COLLISON REPAIR WAGES BY STATE

Latest state-by-state data on technician wages in the industry.

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SHOP COUNTS BY STATE

Latest data on the number of body shops per state and growth over the past 10 years.

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INSURER PROFITS BY STATE

Auto insurers saw their profits drop 97% after banner profits a year earlier.

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COLLISION REPAIR EMPLOYMENT BY STATE

Prior to the pandemic, industry employment near record levels. Latest government data.

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Body Shops Grade Insurers

Over 1,000 shops graded insurance companies based on how well each company's "policies, attitude and payment practices ensure quality repairs and customer service for motorists."

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QUOTES OF THE YEAR 2022

A collection of the year's most interesting quotes heard around the industry.

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SUPPLEMENTS CONTINUE TO GROW

Supplements in 2022 made up more than a fifth of total repair costs.

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‘REPAIRABLE’ VEHICLE POPULATION GROWS

By the end of 2022, there were 13.3 million more “potentially repairable” cars on the road than there were just five years ago.

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MOST POPULAR PAINT BRANDS AMONG SHOPS

Survey of over 350 shops shows which brands are most prevalent in the industry.

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PRIORITIZING WORK FOR CERTAIN INSURERS

In an industry backlogged with work, insurers with faster response times, better labor rates, less pushback moving to the front of the line.

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MAJORITY OF SHOPS REPORTING LABOR RATE INCREASES

Many report meaningful labor rate increases in the past six months.

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PROGRESSIVE NOW SECOND-LARGEST U.S. AUTO INSURER

Progressive passes Geico to become second-largest auto insurer.

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GASOLINE PRICES AND DELIVERIES

Gasoline consumption as an indicator of traffic volume and accidents.

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Who Pays for What?

The quarterly survey that shows you are not "the only one" charging for that.

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PARTS VENDORS CUT OFF SHOPS WITH HIGH RETURN RATES

Vendors threaten to stop selling to shops that return too many parts.

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NEW CHALLENGES IN PAINT SHOP

Shops need to begin considering paint earlier in the repair process.

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