Body Shops Grade Insurers
Over 1,100 shops graded insurance companies based on how well each company's "policies, attitude and payment practices ensure quality repairs and customer service for motorists."
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Research and news for the
automotive collision repair professional
from the most experienced editorial staff in the industry
IT'S NOT LABOR RATES DRIVING REPAIR COSTS
Average repair costs are rising rapidly, but it's not labor rates causing it.
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PRIORITIZING WORK FOR CERTAIN INSURERS
In an industry backlogged with work, insurers with faster response times, better labor rates, less pushback moving to the front of the line.
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AVERAGE BACKLOG HITS NEW RECORD IN JULY
Shop scheduling backlogs reach nearly five weeks in second quarter.
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MAJORITY OF SHOPS REPORTING LABOR RATE INCREASES
Many report meaningful labor rate increases in the past six months.
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PRODUCTION SHORTAGES CONTINUE TO LOWER ‘REPAIRABLE’ VEHICLE POPULATION
New car production shortages will reduce the number of ‘repairable’ cars on the road.
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MOST PROFITABLE STATES FOR AUTO INSURERS
Auto insurer profits in 2021 hit the highest levels in 16 years.
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QUOTES OF THE YEAR 2021
A collection of the year's most interesting quotes heard around the industry.
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GASOLINE PRICES AND DELIVERIES
Gasoline consumption as an indicator of traffic volume and accidents.
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SHOP COUNTS BY STATE
Latest data on the number of body shops per state and growth over the past 10 years.
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COLLISION REPAIR EMPLOYMENT BY STATE
Prior to the pandemic, industry employment near record levels. Latest government data.
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NEW CHALLENGES IN PAINT SHOP
Shops need to begin considering paint earlier in the repair process.
ReadWho Pays for What?
The quarterly survey that shows you are not "the only one" charging for that.
PARTS VENDORS CUT OFF SHOPS WITH HIGH RETURN RATES
Vendors threaten to stop selling to shops that return too many parts.
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SUPPLEMENTS INCREASING IN SIZE, FREQUENCY
Feel like your writing more - and larger – supplements lately? Data backs that up.
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