Research and news for the
automotive collision repair professional

from the most experienced editorial staff in the industry

STATE FARM MAKING BIG COMEBACK

Nation's largest auto insurer has been retaking market share while Geico declines.

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SHOP WAGE GROWTH NEARLY FLAT IN THIRD QUARTER

Latest quarterly data shows almost no increase versus a year earlier.

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BACKLOG REACHES TWO-YEAR LOW

Backlog drops for the fourth consecutive quarter - Q1 drop is unusual.

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CLAIM COSTS INFLATION FINALLY COOLING OFF

Latest data may mean loss costs began leveling off in Q3.

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SHOPS ADVISE CONSUMERS ON INSURANCE CHOICES

Almost 1 in 4 shops say they are asked for (or provide) advice to customers daily.

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SHOP STAFFING LEVELS CONTINUE TO IMPROVE

Percentage of shops reporting they are fully staffed continues to grow.

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BACKLOG IN CANADA EVEN LONGER THAN U.S.

"There are not enough shops or techs in the trade to repair the amount of damaged cars out there."

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QUOTES OF THE YEAR 2023

A collection of the year's most interesting quotes heard around the industry.

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Body Shops Grade Insurers for 2024

Over 1,100 shops graded insurance companies based on how well each company's "policies, attitude and payment practices ensure quality repairs and customer service for motorists."

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COLLISON REPAIR WAGES BY STATE

Latest state-by-state data on technician wages in the industry.

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COLLISION REPAIR EMPLOYMENT BY STATE

Prior to the pandemic, industry employment near record levels. Latest government data.

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SHOP COUNTS BY STATE

Latest data on the number of body shops per state and growth over the past 10 years.

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‘REPAIRABLE’ VEHICLE POPULATION GROWING

2023 ended with more “potentially repairable” cars on the road than anytime in the past decade.

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MOST POPULAR PAINT BRANDS AMONG SHOPS

Survey of over 350 shops shows which brands are most prevalent in the industry.

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GASOLINE PRICES AND DELIVERIES

Gasoline consumption as an indicator of traffic volume and accidents.

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Who Pays for What?

The quarterly survey that shows you are not "the only one" charging for that.

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PRIORITIZING WORK FOR CERTAIN INSURERS

In an industry backlogged with work, insurers with faster response times, better labor rates, less pushback moving to the front of the line.

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PARTS VENDORS CUT OFF SHOPS WITH HIGH RETURN RATES

Vendors threaten to stop selling to shops that return too many parts.

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